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IT Support

We're right on hand to offer remote or in-house IT support across Windows, Android and iOS hardware and software

Specialists in

  • WindowCAD
  • Framepoint
  • CorelDRAW
  • PhotoShop
  • SketchUp
  • Adobe Acrobat
  • Filemaker Pro
  • Word
  • Excel

Repair

As the picture suggests, no I do not use a hammer (last resort) what we cover here are software issues i.e. slow or unresponsive computers and hardware which covers faulty components. If you have any kind of problem please message us and we can advise and help anyway we can

  • Call-out from £80

Sales

We can order all the latest leading branded IT hardware and software, then set them up for you, usually within the week

Service

Most computers run slow due to many programs that are not used but still running in the background, we can visit your home and clean the computer giving it a fresh feel to it

  • Call-outs from £80
  • PAYG, Monthly and Annual Health-Checks also available

Contact Support

What's App, SMS or Call

07800 791440


Raise an Online Support Ticket

How it works

We can visit your property - home or office - for a no obligation quotation to help advise and choose the products that are right for you

We can then order, deliver and set up the device to your home or office network and give tutorials on how to use them

For an example of the service lets say you were looking for a computer for only needing internet and skype, we would visit the property free of charge, discuss exactly what you need, we would then leave and do research and look for the best available offer, we would phone through the quotation to you, if you accept we would order the computer, book an appointment to install computer, set up Windows, connect to internet, printers or any other devices so it will be ready to use

Support Packages

FlexiPass PAYG

Includes

  • Onsite support
  • Telephone & email support
  • Remote support (PCs & networks)
  • Standard Service Desk hours 7.30am to 6.30pm Mon-Fri
  • Guaranteed response & resolution times
  • High rate of first-contact resolution
  • On-demand consultancy & advice
  • Discounted rates on other services
  • No hidden costs

Priced from £120 per site - unlimited PCs, Laptops, Tablets and Mobile Phones

All FlexiPass Pay as You Go Support Services are charged at a 15 minute minimum per incident, with a minimum charge of one hour per calendar month or incident, whichever is lower

FlexiPass Rolling

Includes

All of the FlexiPass PAYG but at a reduced rate, saving at least 15%

Priced from £90 per site

All FlexiPass Rolling Support Services are charged at a 15 minute minimum per incident, with a minimum charge of one hour per calendar month

Annual Contract Benefits

Annual Contracts include FREE additional benefits

  • FREE PC Set-up when you buy a new or replacement PC
  • Local Printer Support (excludes Contract Network MF Machines)FREE Router Set-up and Support

Bolt-ons

Bolt-ons

Add a Bolt-on to any or all of your PC Packages (all Bolt-ons excludes the actual Software license, which we can provide at additional cost, with minimum term requirements) and can be used for training, support, set-up or production projects

  • Microsoft Word, Excel, Outlook, OneNote, Slack, Adobe Acrobat Set-up and Support ADD £25/hr on-site or remote
  • CorelDraw, FileMaker Pro, Nozbe, Windowlink Focus, Vector ADD £35/hr on-site or remote
  • Website Design and/or Training ADD £100/hr remote or £150/hr on-site

What's included

What’s covered?

  • Assistance with software installations (approved packages only)
  • Assistance with Virus or Malware Removal or Prevention (Plus package only)
  • Hardware issues (excludes parts)
  • Installation of Hardware subject to package limitations (see Package inclusions) or FREE Installation of any hardware purchased through TheAndies.com

What's excluded

What’s NOT Covered

Software Bugs or Hardware Malfunction which requires manufacturer’s warranty

Persistent call-outs for repeated problems after failure to follow advice

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